BitStarz Casino – The Complete Review

Reviewing sites that we don’t have an initial image of can be fun or
terrifying for us. It’s fun because we may get to stumble on an awesome new site
and it’s terrifying because we may find ourselves having to figure out how to
navigate through an atrocious mess of something that is supposed to resemble an
online gaming site.

Below we’ve compiled our findings and thoughts from our time on the BitStarz
casino platform. As you probably already know if you’ve read any of our reviews
before, we’re not here to deliver you a puff piece for any site. We’re here to
give you an honest and factual representation of the site so that you can make
an informed decision about whether or not you actually want to play there. If we
just focused on the positives about a site and ignored the negatives, we’d be
doing you a disservice. Our reviews are brutally honest no matter how rough that
might be for the site we’re reviewing.

Ratings Breakdown

Overall

This is one of the highest rankings we’ve given out in a long time and to be
honest was completely unexpected by us. We expected the site to be another
cookie cutter, run of the mill Bitcoin platform and it was far from that. The
games were of the highest quality and organized and laid out well, the bonuses
and promotions were well thought out, support was incredible (we tested it out),
and they had free withdrawals which are pretty unheard of. The site also gives
away free spins just for creating an account (not depositing), and all of their
games are able to be played without creating an account if you want to test out
the quality. These are signs of a site that is confident in their product as
they should be.

Game Variety

BitStarz had some of the highest quality games we’ve seen with some of the
best and fastest loading graphics. All of their games are on full display and
can be played without ever creating an account if you want to test them out
first. This is clearly done because they know they can stand behind the quality
of their products. On the casino games side of the spectrum, it was refreshingly
the same story. Lots of choices and high quality as well as live dealer games to
choose from. It’s common to find online casinos with great slot games, but it’s
oddly rare to find ones with high-quality casino table games like we found at
BitStarz. Their games are a must check out. We docked a quarter point because we
would like to see them add some branded game options.

Banking

We fully expected BitStarz to be Bitcoin only or have a few cruddy options to
support the Bitcoin. We’re not sure if we could have been more wrong. With 13
different deposit options and 9 different withdrawal options, BitStarz takes the
cake with flexibility. Not only that, but their withdrawals are all but one
completely fee free. We did dock half a point because their deposits have very
small fees attached which were a little strange but is more than made up for
with the free withdrawals..

Bonuses

The bonuses and promotions section of the site is complete and well laid out
for everyone to see. They have several different deposit bonuses, game specific
promos, and also some day specific promos and rake races to take advantage of. A
big perk of the promotions as well is that they don’t require any opting-in like
a lot of sites and just give the promos and bonuses to everyone automatically.
We took half a point of our rating because the deposit bonuses were somewhat
smaller than other sites we’ve reviewed but that’s more because they were spread
out and can be offered on almost all deposits, not just your first one.

Customer Service

The customer support options were fantastic at BitStarz. They offered live
chat, social media support (Twitter and Facebook), email support, and phone
support. An additional feature they had we really liked was the ability to
request a call from the site so that you’d never be charged any phone fees and
you wouldn’t have to wait on hold forever if they had abnormally high call
volumes. This is a very professional move by them, and we were big fans.

User Interface

Everything on the BitStarz platform is well laid out and easy to find. The
games are able to be sorted multiple ways, and they even have a search function.
Graphics and layout were done the right way and really do a great job of
creating a much more impressive experience for the users. We highly recommend at
least navigating to the site once to see what we’re talking about. The quality
and feel of the site are immediately noticeable and make for an altogether
better experience from the second you step digital foot on their platform.

Slots

We have to confess something here. While researching the slot games for
BitStarz, we lost a lot of time playing their games. The games are all set to be
played for free without an account to try out, and the quality of the games is
incredible. Graphically speaking, we’re not sure if we’ve seen anything else of
higher quality before.

It sounds like we’re just on cloud nine with this section, but the quality is
really that great. What’s awesome is as we mentioned, you can play all of the
games for yourself without having to take the time to create an account. See for
yourself what you think of the quality. The only thing we could offer as a
possible improvement would be to get their hands on some branded games (games
named after actual TV shows or movies). These aren’t a must have, but slot fans
are usually pretty big fans of them.

The organization of the slots was also extremely well done. Games were
searchable and able to be sorted from A to Z or by gaming provider. Usually,
we’ll see one or two of these three options for sorting and searching, but
rarely all three.

The list of gaming providers they purchased their slot games from are the
following:

• Asia Gaming
• Betsoft Gaming
• Booming Games
• Endorphina
• Pocketdice
• SoftSwiss

Here is the complete list of slot games offered at BitStarz.

• 2 Million B.C.
• 2016 Gladiators
• 2027ISS
• 4 of a King
• 4 Seasons
• 7th Heaven
• A Christmas Carol
• A Night in Paris JP
• Africa Gold
• After Night Falls
• Alkemor’s Tower
• Arrival
• At The Copa
• At the Movies
• Aztec Magic
• Aztec Treasures
• Barbary Coast
• Birds
• Black Gold
• Blast Boom Bang
• Book of Pyramids
• Boomanji
• Booming Gold
• Booming Seven
• Booming Seven Deluxe
• Brave Viking
• Charms And Clovers
• Cherry Bomb
• Cherry Bomb Deluxe
• Cherry Fiesta
• Chicago Nights
• Chimney Sweep
• Chunjie
• Classico
• Cold Cash
• Crazy Starter
• Cuckoo
• Desert Drag
• Desert Treasure
• Diamond Progressive
• Diamond Vapor
• Dolphin´s Luck
• Dr. Jekyll & Mr. Hyde
• Enchanted JP
• Event Horizon
• FaFaTwins
• Fairy Tale
• Fantasy Park
• Football
• Frankenslot’s
• Freemason´s Fortune
• Fresh Fruits
• Fruit Zen
• Gangster Gamblers
• Geisha
• Gems & Stones
• Genie Wishes
• Gladiator
• Gladiators
• Goal!!!
• Gold Diggers
• Good Girl, Bad Girl
• Great88
• Greedy Goblins
• Gypsy Rose
• Harvest Fest
• Hawaii Cocktails
• Heist
• House of Fun
• Ice Pirates
• In Jazz
• It Came From Venus JP Plus
• Jackpot Jamba
• Jetsetter
• Jewels
• Johnny the Octopus
• Joker´s Wild
• Kawaii Kitty
• Legend of Qu Yuan
• Lost
• Lotus Love
• Lucky Blue
• Lucky Drink
• Lucky Drink in Egypt
• Lucky Lady’s Clover
• Lucky Seven
• Lucky Sweets
• Macarons
• Mad Scientist
• Madder Scientist
• Mamma Mia
• Mega Gems
• Merry Spinning
• Minotaurus
• Mongol Treasure
• Monster Munchies
• More Fresh Fruits
• More Gold Diggin
• Mr. Vegas
• Ned and his Friends
• Ninja
• Octoberfest
• Oh Catrina!
• Once Upon A Time
• Origami
• Pachamama
• Paco and the Popping Peppers
• Piggy Bank
• Pinocchio
• Platinum Lightning
• Princess of Sky
• Princess of Swamp
• Princess Royal
• Puppy Love Plus
• Retromania
• Revolution
• RockStar
• Rook’s Revenge
• Royal Reels
• Safari
• Safari Sam
• Santa´s Kiss
• Satoshis Secret
• Scratch Dice
• Scratcherz
• Scroll of Adventure
• Shaman
• Shark Meet
• Sin City Nights
• Slotfather JP
• Slotfather2
• Slotomoji
• Slotomon Go
• Slots Angels
• Sparkling Fresh
• Stone Age
• Sugar Pop
• Sushi
• Sushi Bar
• Tailgating
• Temple Cats
• The Curious Machine Plus
• The Emirate
• The Exterminator
• The Ghost Walks
• The Ghouls
• The King
• The Tipsy Tourist
• The True Sheriff
• The Vampires
• The Vikings
• Three Wishes
• Treasure Room
• True Illusions
• Twerk
• Tycoons Plus
• Ultra Fresh
• Under the Bed
• Under the Sea
• Undines’s Deep
• Urartu
• Viking Age
• Voodoo
• Weekend In Vegas
• West Town
• WhoSpunIt Plus
• Wild Cherries
• Wild Fruits
• Wild Jester

13 of the games were also tied to jackpots ranging from around €3,000 to
around €25,000.

Other Casino Games

The casino games section of BitStarz was broken down into Table Games and
Live Casino (live dealer) games. Game selection for the table games was pretty
good, though, we didn’t see craps as an option. The big standout of these games
was the quality. The games for once didn’t look like they were made in the
1990’s and looked to be up to date with current technologies. Surprisingly, this
area of most big name sites is usually ignored.

All games were also available to play for free and without creating an
account, again a testament to the fact the site believes in the quality of their
games (which they should).

Here is the complete list of games under the Table Games tab.

• American Blackjack
• American Roulette
• Baccarat
• Blackjack Surrender
• Caribbean Poker
• Casino Hold`em
• Double Exposure
• Double Joker
• Draw Hi-Lo
• European Roulette
• Hi-Lo Switch
• Joker Poker
• Let it Ride
• Multihand Blackjack
• Multihand Blackjack Pro
• Multihand Joker Poker
• Oasis Poker
• Pontoon
• Texas Hold`em
• Trey Poker
• Wild Texas

The Live Dealer section of Bitstarz had six different offerings for Live
Casino that were again of top-notch quality. These games require you to log-in
to play so you will need to create an account if you want to investigate these
for yourself and try them out. The game selection was almost all Baccarat, and
all of the dealer pictures listed were of Asian dealers. Our guess is they may
be catering this section to a certain clientele.

Offerings included the following:

• Baccarat (AGIN)
• Baccarat (AGQ)
• Baccarat (BID)
• Baccarat (VIP)
• Sicbo (AGQ)
• Dragon Tiger (AGIN)

Banking Options

The banking section of BitStarz was actually the most surprising for us by
quite a bit. We expected a site with “Bit” in their name to be a Bitcoin only
site or one that had Bitcoin as the main method of depositing and withdrawing
with a few other small options that weren’t very attractive.

BitStarz, though, has a ton of different options including more than a lot of
the non-Bitcoin sites do. The big bonus kicker was that almost all of their
withdrawal options were completely fee free (one option was 0.2%) and were
either instant or took 1-3 banking days. This is really unheard of from most
sites in the industry and should be reason enough to want to check this site
out. Strangely, there were some fees with the deposit options which are usually
the other way around with the sites. The fees were low, though, and they did
have several options that were fee free for you to use, so they were easily
avoidable.

On top of all of this, they also did a fantastic job laying out all of the
information with deposits and withdrawals clearly. This is fantastic news
because there is nothing more annoying that trying to get money onto a site or
off of a site and not being able to figure out what options you have or how they
work.

Deposit Options

Withdrawal Options

Bonus Promotions

We’re beginning to expect quality from BitStarz in every section we review
which is definitely a good thing. In regards to bonuses and promotions, again,
they haven’t let us down. The site has several welcome and deposit bonuses,
individual game promotions, and a rake style race competition. These promotions
are all clearly laid out on the website with all pertinent details readily
available without having to contact support to try and get them to clarify.

• Sign Up Bonus

BitStarz advertises that you can get 20 free spins in their casino without
ever depositing and by just creating an account. Even if you don’t plan on
playing here long term, it might be worth checking out this promotion and at
least taking a shot at your free spins. Again, promotions like this are usually
only run by casinos that are extremely confident in their product and believe
that after trying it out you will stick around for more action.

• First Deposit Bonus

On your first deposit, BitStarz will give you a 100% match bonus up to €100
or 1 Bitcoin as well as 180 free bonus spins.

• Second Deposit Bonus

On your second deposit, BitStarz will give you a 50% match bonus up to €100
or 1 Bitcoin. No free spins this time but still some free money.

• Third Deposit Bonus

On your third deposit, BitStarz will give you a 50% match bonus up to €200 or
2 Bitcoins.

• Fourth Deposit Bonus

On your fourth deposit, BitStarz will give you a 100% match bonus up to €100
or 1 Bitcoin.

• Monday Reload Bonuses

If you happen to need to load more money onto the site, they offer a Monday
specific reload bonus of 50% up to €50/ 250 mBTC.

There are no promo codes listed on any of these deposit bonuses, and they say
they are automatically applied to your account.

• Rook’s Double Cash Bonus

If you play the slot game Rook’s Revenge Double Cash, the casino will double
your win if you land 5 red mask symbols together on a horizontal row.

• Slot Wars

Earn additional free cash and free spins every week by playing any of your
favorite slot games. Players will earn points for how much they are playing and
will be put onto a leaderboard for the week. The top 30 players every week will
win their share of €1000 and 250 free spins.

• Table Wars

This promotion is extremely similar to slot wars except for table games. The
prize pool is the same at €1000 for the week but is only paid out to the top 20
players meaning that the weekly winner will receive a larger prize than with the
slot wars (€500 instead of €300).

• Free Spins Wednesdays

If you make a deposit on Wednesday and wager the same amount before midnight,
you will be awarded a bunch of free spins.

Promotions at BitStarz is unlike
some other casinos, you are not required to opt-in to receive the bonuses. They
are automatically given and applied to all players which, frankly, is the way
things should be.

Customer Service

The customer service options were fantastic for BitStarz, and they had
something that we’ve only seen a handful of times that we’re big fans of as
well. First, they had live chat support which is a must in today’s world of
online gaming. They also had email support as well as social media support
through Twitter and Facebook. This is something we don’t see very often from
sites which is surprising in today’s world.

The site also had phone support which we’ve seen before, but they
additionally had the option for you to request a phone call from the site. This
means that you wouldn’t have to worry about any fees associated with making the
call and you wouldn’t have to worry about waiting on hold to talk to an agent.
If they’re experiencing higher than normal call volumes, you don’t have to sit
there glued to a phone waiting for the agent. This was a really cool support
feature that we rarely see.

In addition to all of this, BitStarz advertises that every single one of
their agents has to have 3+ years of customer support experience before they’ll
even hire them. They also boast that their “Support Heroes” are extremely well
versed in every aspect of the company. If this is all true (which it appears to
be), they’ve set the standard in customer service for the industry.

Conclusion

To be completely honest, we weren’t expecting to find such an awesome
experience when we reviewed BitStarz. We expected them to be another cookie
cutter, run of the mill casino that offered Bitcoin, end of story. What we found
was a casino that has hired the right staff and the right developers who have
created a really nice product in a tight little package. It’s hard to snuff your
nose and super high-quality games, free withdrawals, and creative promotions
that are spelled out well and don’t require opt-in.

The only things we’d like to see them get rid of are the small deposit fees,
but we can live with that for now with the rest of the perks and the free and
instant withdrawals. We definitely recommend giving this casino a try especially
because you can check out and play all of the games without even making an
account.