Casino Tropez Review

Casino Tropez is a Playtech-only casino that’s unavailable to US and UK
players. It offers just over 250 casino games and nine live dealer tables, and
includes some of Playtech’s popular television, film, and superhero licensed
games. Most deposits and payouts are free, and the list of possible financial
options is lengthy, but there is a three-day pending period on withdrawals.

Rating Breakdown

Overall

Casino Tropez has been around for over 15 years, and provides players with
pretty much everything they’d be looking for in an online casino. There are
plenty of fee-free banking options, a lengthy welcome bonus, and a variety of
gaming possibilities. It is limiting in the fact that it only offers Playtech
gaming, though, and when it comes to Playtech, it’s usually a “love it or hate
it” scenario.

Game Variety

Casino Tropez is a casino and a live casino only. There isn’t sports betting
or a poker room, but the full instant-play website does offer all of the casino
games that players would be seeking, from table games, to slots, to video poker,
as well as unique arcade games. When you break it down further, though, the
variety is limited to what Playtech offers, so some fun slots options will be
missing from the mix.

Banking

The financial system that this casino employs is top-notch with one notable
exception, and that’s in the pending approval area. A three-day waiting period
is way too long and takes advantage of players who are more apt to reverse their
withdrawals. Aside from that, Bitcoin is the only method that’s missing, and
most everything provides for free transactions in both directions.

Bonuses

It’s an interesting concept to offer a 27-week welcome bonus package, but
there aren’t other publicized promotions, like tournaments, or offerings based
solely on gameplay. The loyalty club does provide more benefit, but there is a
20 to 30 times rollover that applies to bonus deals, and it includes the deposit
as well as the bonus amount.

Customer Service

Customer service is prompt to respond and quick with an accurate answer. The
only reason for the deduction is because a few players have noted that agents
encouraged them to make a reverse withdrawal.

Mobile Casino

There are plenty of slots and table games, but the mobile casino is missing
all of the video poker selections, as well as the fun arcade games that can be
found in the full casino. Some players stick exclusively to video poker or
specialty opportunities, so they’re missing out if they want to play on the go.

Overview of Casino Tropez

Universe Entertainment Services

Casino Tropez is just one of nine holdings of
Universe Entertainment Services. All are covered by the

Malta Gaming Authority license, and include titancasino.com, europaplay.com,
ironpoker.com, and winner.com.

Playtech = Limited Payouts

Whereas there isn’t much listed about Universe Entertainment Services, at
least not anything consistent or derogatory,
Playtech has earned a position in some rogue operations lists for its
imposed payout limits.

Casinotropez.com is a good example of this, with its maximum monthly
withdrawal cap of £9,990. While there are casinos that do impose similar limits,
what makes this one stand out is that it also includes progressives. So, let’s
say you win the currently listed £800,000-plus prize that’s up for grabs on the
DC Superhero slots, you’re not going to see that payoff for a very long time.
It’s going to be divided up at just under £10,000 monthly.

Exclusions

This is not a casino for UK or US players, as well as some other restricted
areas. If you’re from any of the following locations, you cannot register a
player’s account with Casino Tropez.

Simple Elegance

There isn’t an in-your-face theme or cartoon characters being used to jazz up
the casino website. Instead, it’s a streamlined look with a black background and
accents of gold. It’s not overpowering or cheesy. Instead, it’s upscale and easy
on the eyes, especially for a casino that’s been around since 2001. It seems to
keep up with the times and organize its contents for easy navigation and gaming.

Your Welcome Lasts for Half of a Year

This casino decided to take a different route than most, which offer a
one-time welcome offer or a three- to five-part package. Instead, its welcome
bonus is spread out over 27 weeks. It’s not the only reward, though. Club Tropez
provides loyal players with ongoing offers and private tournaments.

Play is Via Playtech Only

You have to be a fan of Playtech gaming to enjoy this casino’s experience, as
it’s the only game in town. For players that enjoy what this software company
has to offer, you’re all set. On the flip side, Playtech is not as high-tech as
some competing giants, and don’t forget about the €9,990 cap it places on
monthly withdrawals.

Bonuses & Promotions

We’re used to relaying some standard information about welcome bonuses, like
100% match up to $200, or 200% up to £500 with 50 free spins. In this case,
though, Casino Tropez does offer a welcome package that stands out amongst the
rest.

It’s a value of up to $3,000, but it’s spread out for more than half of a
year.

The first bonus is a payback bonus for players who lose their first deposit.
The second is a bonus match, and the third is a 27-week “Free Sunday” bonus
program that offers a 100% match up to $100 each week.

It’s a bit unconventional to organize it this way, but we can see how players
may be more likely to take advantage of the weekly bonus if it’s part of a
formal welcome package, rather than just being available all of the time. It’s
all about perceived value.

There are also a few other opportunities for awards through the player
rewards program that we’ll detail after explaining the $3,000 welcome package.

Welcome Bonus Part One: The Payback Bonus

A payback bonus is available in conjunction only with the first player
deposit. Newly registered members need to transfer in at least $20 to
participate, and are then eligible for a refund bonus for losses incurred on
that same day.

The minimum bonus is $1, and the maximum is $1,000, but the refund then has a
rollover that must be met. The refund will be issued the next day and must be
rolled over 30 times. This means that if you receive a refund bonus of $50, you
must play it through 30 times for a total of $1,500 in wagering.

Welcome Bonus Part Two: 50% Deposit Match up to $200

This one has some misleading language. It’s promoted as “$200 Free on Your
Second Deposit,” and for most, that could be interpreted as actual free play
cash that comes without strings attached. That’s not true though. There is a
wagering requirement, and it’s 30 times applied to the deposit plus the bonus.
So, bonus math using a $100 deposit to get $50 in reward cash converts to $150
times 30 or $4,500 in wagering before anything can be cashed out.

Welcome Bonus Part Three: $2,700 in Sunday Bonuses

Again, the casino uses the word “free,” and that’s not true, although the
rollover is half of the previous one. For this bonus, you can claim a 100% match
of up to $100 for deposits made on Sunday. The rollover is 15 times on the
deposit-bonus combo, so depositing $100 this time will provide for another $100
in an award, and then the $200 is played 15 times through for a total of $3,000.
This bonus is good for 27 weeks.

An Extra 15% Opportunity

Your payment method could either take you out of bonus consideration or
provide you with more.

If you opt to use Skrill or Neteller, you can’t claim the welcome bonus
package. But if you use Giropay, Nordea, EPS, EcoCard, Paysafecard, InstaDebit,
or UseMyBank, you can receive an extra 10% bump on your bonus. Instant Wire
Transfers, Sofortuberweisung, or Local Bank Payments provide for 15% more.

The stipulations are different for the additional percentage, though. First
of all, the minimum deposit is $50, and then the rollover is 20 times on the
deposit plus bonus combined.

Some Additional Bonus Considerations

We always advise players to get into an attorney mindset and read through the
terms and conditions thoroughly. We’re here to provide you with an overview of
what the casino offers, but we can’t possibly cover all of their stipulations
and exceptions. It doesn’t matter if you play at Casino Tropez or any website;
knowledge is power. Read before you agree to anything or even make any deposit.

This site implements a sticky bonus method, even though it doesn’t explicitly
use that term. A sticky bonus isn’t cashable, so if you meet your bonus
requirements and you find you’re ahead, your reward is going to be deducted from
your payout.

Therefore, if you received a $100 bonus and complied with the rollover and
your balance is now $150, your actual payout is only $50. Before it pays you,
the casino is going to take back the bonus it initially gave you.

Additionally, anyone using GBP for currency cannot receive any bonus, and
there are other gaming exceptions for meeting the play through obligation.

Club Tropez

Club Tropez is the player loyalty program that provides more bonuses that
depend on the level of play. There are six levels, and all new players
immediately opt into the club level. Betting allows for level-ups and better
benefits.

There are weekly loyalty bonuses, contests, deposit offers, and cash for
points.

Banking: Plenty of Options

We’re going to be highly complimentary of the casino’s financial set-up, with
one exception. They promote an “up to three days” pending period before any
withdrawal request is even addressed. In our book, that’s excessive.

What makes it worse is that we’ve seen player forums discuss how casino
agents have encouraged them to make a reverse withdrawal and continue to play.
Now, of course, players have the choice to do what they want. But while many
respectable casinos may allow a reverse withdrawal, they wouldn’t encourage a
player to use it.

If you find a casino that has more than a 24-hour pending period, there
typically seems to be the underlying motive of reverse withdrawal at play.

Be aware of their practice so you can handle your account accordingly. Aside
from the pending period, most transactions are fee-free, and some will allow for
a one-day turnaround (after the waiting time concludes, of course).

The menu of financial methods does account for international players, and
there are plenty of options regardless of anyone’s geographic location. The only
notable omission is Bitcoin. That would be a handy alternative for players
across the board.

One Important Reminder:

This casino limits its monthly withdrawals to €9,990. That is the maximum
allowed even if you win a progressive jackpot. For amounts over that, it will be
divided out accordingly, so a €50,000 win will take five months for you to
receive the full payment.

The Casino

Library size: 254 in the main casino, plus a nine-table live casino

Game Variety:

Slots (including jackpot progressives), table games,
video poker, and some fun arcade-type games comprise the main casino. The live
casino may only have nine games, but in addition to the standards, they include
Three Card Brag and Age of the Gods Live Roulette.

The Casino Features:

Current jackpot tallies are listed at the top so players
can quickly identify some of the most significant prizes that are still up for
grabs. The current jackpot amount is also included in each graphic card per
game. The casino is sorted out into slots, jackpots, roulette, table games,
video poker, and arcade games. There is a demo play feature, but you have to be
registered and logged in to access it. There’s also a custom search bar, so if
you’re trying to locate your favorite Playtech game, you don’t have to scroll
through all of the graphics.

Mobile Casino:

The mobile casino hosts just over 50% of the full version at
135 games. Unfortunately, video poker and arcade games magically disappear on
the small screen. Slots and table games are the only options. The live casino
does transfer over eight out of nine tables, and includes a Dragon Tiger Live
table that you can find in the instant-play full-version casino.

Software:

Playtech

Slots – 164 (113 on mobile)

Playtech slots don’t break out into several categories like some other
companies who list three-reel, five-reel, video, etc. Playtech’s tend to have a
more similar feel to them, even though the themes are varied and easily
recognizable.

Casino Tropez does include the popular
DC Superhero series with the linked progressive jackpot, as well as other
licensed games from television and movies.

Some of the non-progressive versions:

• Top Gun
• The Matrix
• Rocky
• The Winnings of Oz
• The Three Musketeers
• Dirty Dancing
• The Flintstones
• Deal or No Deal UK
• The Six Million Dollar Man
• Monty Python’s Life of Bryan
• Robocop
• Football Fans
• Britain’s Got Talent
• John Wayne
• Space Invaders
• Adventures Beyond Wonderland
• The Mummy
• Kong
• Jekyll and Hyde
• Ace Ventura Pet Detective

The following are just ten of the 40 different progressive jackpot slots
available:

• Fei Cui Gong Zhu: £326K
• The Age of the Gods series: £526K
• Fairest of Them All: £270K
• Frankie Dettori’s Magic Seven: £142K
• Chests of Plenty: £648K

These five are part of the DC Superhero series with a current jackpot amount
over £802K. The jackpot is featured on all of these games and can hit on any of
them as well.

• Batman and the Riddler Riches
• Superman the Movie
• Batman and Catwoman Cash
• Superman II
• Batman and Mr. Freeze

Video Poker – 12 (not available on mobile)

• Deuces Wild Multi-Hand
• Deuces Wild
• Jacks or Better
• Jacks or Better Multi-Hand
• Joker Poker
• Tens or Better
• 4-Lines Deuces Wild
• Mega Jacks (jackpot game)
• Aces & Faces
• 25-Lines Aces & Faces

Arcade Games – 38 (not available on mobile)

Scratch cards, bingo, keno, virtual games, and some regular parlor games are
all included in this section. There are some fun opportunities, like playing
Rock-Paper-Scissors for real money.

• Penalty Shootout
• Dice Twister
• Pop Bingo
• Mini Roulette
• Rocky Scratch
• Wheel of Light
• 3 Clowns
• Virtual Horses
• Keno
• Cash Box

Roulette, Blackjack, and other Table Games – 40 (22 on mobile)

On the full site, the table games are broken out into Roulette and Blackjack,
but for whatever reason, the blackjack section of the casino contains all of the
non-roulette table games. On mobile devices, there’s merely a “table games” menu
item, so we’ll group them all for you to compare.

• 1000 Diamond Bet Roulette
• 3D Roulette Premium
• Sic Bo
• Video Roulette
• Baccarat
• Tequila Poker
• Caribbean Stud Poker (jackpot game)
• Lucky Lucky Blackjack
• Casino Hold ’em
• Double Attack Blackjack

The Live Casino – nine games on the regular site and eight on mobile

Roulette, Blackjack, French Roulette, Casino Hold ’em and Baccarat can be
played in any format. The mobile casino features Dragon Tiger Live, and the full
site includes Three Card Brag.

Customer Service

• Contact Email: [email protected]
• Contact International Phone: +6327567970
• Live Chat: available 24/7

Even players who have expressed a bonus concern or other issue with the
casino have been complimentary about customer service. While service will also
depend on the individual agents, it seems that for the most part, the department
is courteous and helpful.

Summary

We have to admit that we’re a bit biased, as having Playtech as the only
choice of gaming would not be our first choice. The trend that newer casinos
have with offering multiple companies to provide more diverse options and a more
extensive library is appealing.

Playtech’s games are fine for most players, but if you’ve experienced the
newer video slots with all of the bells and whistles and video introductions and
enhancements, they can be somewhat disappointing. However, Playtech does hold
the license to some well-known television shows, films, and, of course, with DC
Comics, so their games are in a class of their own.

The real issue comes with the cash-out limit, though. Casino Tropez, on
behalf of Playtech, implements a €9,990 monthly cap that applies to progressive
jackpots as well. To us, it’s misleading to promote a €500,000 progressive
jackpot when you know that it’ll take over four years for that prize to be fully
paid.

Looking at everything else that the service provides, players should be happy
with the long list of deposit options that cover the gamut. The only thing
that’s excluded is Bitcoin. Banking is primarily fee-free, and the approvals
themselves are relatively fast, but the downside is the “up to three-day pending
period.” It not only slows down the entire payout process, but encourages
players to reverse their withdrawal and try again.

Those reverse withdrawals are the one downside to the customer service
department, as well. Customers have been very positive about their interactions
and felt that they were answered promptly and satisfactorily, but there have
been a few reports of agents encouraging players to cancel their payout
requests.

The mobile casino is fast and easy to use, and does offer more than half of
the gaming, but it does eliminate the video poker and specialty game areas.

FAQ