Roxy Palace Casino Review

Roxy Palace has been a member of the online casino community since 2002 but
ownership changes in the last few years have increased the level of player
satisfaction significantly. It’s a Microgaming only casino and live casino
featuring some of the best progressive jackpot slots around. No US players are
allowed, but other international customers are welcome and can benefit from
fee-free deposits and withdrawals with a 48-hour payment approval window. There
aren’t a huge number of advertised promotions, but their Roxy Rewards program
provides players with something new every day.

Deposit Methods

The Breakdown

Overall

Roxy Palace is a good overall casino. It’s not over the top in any particular
area and, if you’re a fan of Microgaming’s catalog, you’ll be pleased with what
you’ll find here. It’s 100% Microgaming and offers some of the best progressive
jackpot slots around.

Game Variety

This is the one area that’s lacking on this site, but the absence of variety
wouldn’t affect all players. There are plenty of slot games including
progressive jackpots in all denominations. There are also many of the most
popular table games although Poker and Baccarat can only be played in the live
casino. The video poker section doesn’t appear for instant play on the full
site, but it does on smartphones and tablets. There aren’t any specialty games
like keno, bingo, or scratch cards, though.

Banking

Although there are plenty of deposit methods from which players can select,
there are very few withdrawal options. The $20 minimum for any transaction is
relatively small, so that is a benefit to players, but there’s also a 48-hour
internal approval process and, these days, that is on the high end as newer
sites are now offering approvals within a few hours.

Bonuses

We give high marks here primarily for the Roxy Rewards program that provides
players with daily offers that are always changing. It’s a nice benefit as it’s
fun to see what pops up each day and there are more than just deposit match
offers featured through the promotion.

Customer Support

Regular players have left very complimentary feedback regarding the customer
service department and their satisfaction level. Of course, not everyone has the
same opinion, but it overwhelmingly leans toward quality customer service
perception.

Mobile Casino

About half of the games are available in the mobile casino, and we even found
more games, like video poker, that wasn’t on the full site. The only reason we
take off a half star rating is that we couldn’t access the live casino when we
tried to pull it up. We’re not too harsh, though, as it could have just been a
one off. We haven’t seen any complaints about the mobile casino posted from
players.

Overview of RoxyPalace.com

An Ownership Change… And Then Another

Roxy Palace was launched in 2002 but was acquired by 32Red in 2015. 32Red is
a well-respected UK-based ownership group that participated in Premier League
sponsorships as well as being an authorized betting partner of British Racing.
It purchased Roxy Palace for £8.4
million, but just this summer, though, 32Red had an acquisition of a
different sort, as it’s now part of the Kindred Group.

The Kindred Group was formerly called
the Unibet Group and does have Unibet as well as Bingo.com, Stan James, and
32Red. It became part of Stockholm’s NASDAQ in 2014 and was the first group to
offer BankID in its Swedish markets.
BankID provides for enhanced safety and player verification.

Additionally, the Kindred Group was the first operator to meet the
requirements of the EU Recommendation on Consumer Protection through an external
audit that verified responsible gaming practices, adherence to advertising and
sponsorship regulations, and transparency with all pertinent information that
players would need to know. As far as any hesitation in joining because you’re
not sure if your money is safe or gaming is fair, the Kindred Group’s track
record should alleviate those concerns.

No US Players

Players from the United States are strictly prohibited from registering, and
the terms and conditions also state that it’s up to the individual player to
know their local laws and regulations. If online gambling isn’t allowed in your
location, you cannot even open an account on roxypalace.com.

If you are a resident of any of the following countries you will be unable to register.

20/20 Banking

There aren’t a lot of rules and regulations regarding financial transfers in
and out of player accounts, but there is an imposed minimum of 20 in both
directions (deposits and withdrawals). Transactions don’t have additional fees
attached, and the internal process is 48 hours before the request reaches the
bank or payment processing company.

The Palace Isn’t over the Top

You wouldn’t necessarily say that there’s a theme that accompanies Roxy
Palace. It’s a simple, well-designed site in blue, purple, and white. There
isn’t any mascot, themed introduction, or verbiage that sets the stage. It’s
just a site that offers a good Microgaming casino experience.

Mega Moolah, Cash Splash, Major Millions…

You know the names if you’re already a jackpot player. Microgaming provides
for many of the big money potential slot games that many people look for when
they decide on a casino. There are 15 progressive jackpot options including
Tuzamunni with its nickel (5p) opportunities as well as Jackpot Deuces for
anyone that prefers video poker to slots.

Bonuses & Promotions

Before we get into the bonus details, we just want to provide a heads up on
some of the terms and conditions. If you’re familiar with online casino offers,
you know that the stipulations are strict and need to be 100% adhered to or you
could lose out on some or all of your winnings.

Deposit match rewards come with a 50 times rollover on the bonus amount only.
While you’re working to meet the requirement, you can’t wager more than 6.25
chips at a time. You also need to keep in mind that Slots will contribute fully
toward achieving your play through. But all table pokers, all roulette, all
video and power pokers (except All Aces and Jacks or Better), and all Blackjack
(except Classic and Casino War) only come in at 10% and everything else provides
nothing toward your goal.

Two-part Welcome Bonus good for up to £350

The welcome bonus provides for a bigger percentage match right up front but a
second deposit bonus also adds value for players who enjoy these types of offers
so they can extend their playing time. The rollover on this site is 50 times,
and it applies to the bonus amount only. So, if the bonus award was £100,
wagering needs to be £5,000 in total to withdraw anything.

The Welcome Bonus Breakdown

• 1st Deposit: 100% match up to £150
• 2nd Deposit: 50% match up to £200

Just to clarify, to take advantage of the highest match for the 2nd part of
the award, you would need to deposit £400 and then, with the 50%, you’d end up
with £200.

Free Money Giveaways

Just a heads up that this does not show up in the Promotions tab, but there
is a link to the information at the bottom of the homepage. On Monday and
Thursday, some Roxy players receive random free money awards. You need to log in
and check your offers area to see if you’re one of them.

Live Roulette Bonus Boost

This is another offer that’s not included when you click the Promotions tab,
but we did find it on the mobile site. You have to opt-in, and then you get a
10% bump up to $100 whether you win or lose.

Roxy Rewards

There’s no need to register anything separately with Roxy Rewards; all
players become a part of the promotion. Whenever players log in, they can check
for current offers by clicking on the gift icon on the top right of the screen.

Rewards include free spins, reload bonus, and other one-off promotions but
loyal players have commented on the program and how it has provided them with
more benefits as there are typically both a daily reward and an instant deposit
match bonus offer.

The Players Club

This one is different from the Roxy Rewards program as it’s a loyalty program
based on leveling up through the tiers.

Blue, Silver, Gold, and then Platinum but, what you’re shooting for is the
VIP level. It’s by invitation only and, once you’re in, you’re in, there are no
downgrades. VIPs get a dedicated Account Manager and support number as well as
their own custom promotional calendar, free entries into slot tournaments, a
first look at the new games to arrive, and the highest amount of bonuses and
specials available.

Banking and Casino Credits

Roxy Palace has a system whereby they convert all financial transfers into
casino credits for betting purposes. If you go on the site and review the info,
you’ll see mention of deposits converted to casino credits and cashing out of
these credits.

Converting Cash into Credits

Cashing out the Credits

Before the payment even reaches the bank or payment processor, there’s a
48-hour internal approval that’s only conducted during the week, so payout
requests initiated on the weekend are delayed until Monday.

The Casino

Roxypalace.com can be used as either a downloadable casino or a Flash instant
play experience. The casino boasts an average payout rate of 96% and slots are
the focal point as most of Microgaming’s latest and greatest versions are housed
here.

We’re going to focus on the instant play version. These are the games you’ll
see if you access the website and just start betting without downloading
anything on to your computer.

Game Variety

If you go into the various rooms that appear in the menu
like the slots or live casino area, you will find a good assortment of each
category. For example, slot games do have a wide variety of themes,
denominations, and game features. However, if you look at the casino as a whole,
you won’t find bingo, scratch cards, or other specialty games. There isn’t a
video poker section on the full site, but the mobile casino does list a poker
area.

Audio and video quality: Overall, the site has a good, modern feel to
it, but Microgaming does provide
some of the best video slot experiences around, whether you’re on mobile, Mac,
or PC. You’ll find crisp graphics, fast loading games, and easy betting
interaction.

Mobile Casino

167 games show up on smartphones and tablets, so it’s just
under half of the full collection. The mobile version is set up a bit
differently, though. It has a poker section but no designated “high limit” area.
There are only four out of 15 of the jackpot progressives, but they do include
the biggies, Mega Moolah, Major Millions, Cash Splash, and Treasure Nile. We
were unable to pull up the live casino on an Android device when we looked
through roxypalace.com on our smartphone.

Software

• Microgaming

Slots: 306 (149 on mobile)

Video Slots

As we said, if you are already an online player, you’ll most likely know
about a lot of these games. Some of the favorite games from this software
company are in the slot banks along with newer versions and some oldies but
goodies.

• Jurassic World
• Tarzan
• Terminator 2
• Cricket Star
• Bridesmaids
• Game of Thrones (15 lines and 243 ways versions)
• Playboy
• Lara Croft Tomb Raider
• Hellboy
• Girls with Guns

Progressive Jackpots: 15

There are 15 games in this section, and they’re also included in the primary
slots area as well. These are some of the biggest names in progressive payouts
that you can find through iCasinos.

• Major Millions
• Lots a Loot Jackpot
• Fruit Fiesta
• Fruit Fiesta – five reel
• King Cashalot
• Treasure Nile
• Mega Moolah and Mega Moolah Isis
• Cash Splash
• Tunzamunni
• Wow! Pot

Video Poker (only shows up on mobile): six games

We didn’t even realize that there was a video poker section until we pulled
up roxypalace.com in our mobile browser and, lo and behold, there’s a six-game
poker area.

• Aces and Faces
• Double Double Bonus Poker Poker
• Aces and Eights
• Bonus Deuces Wild
• Jacks or Better Power
• Deuces Wild

Roulette: 12 (two on mobile)

Some of the live games cross over from this roulette category to live casino
as well. In this section, three out of 12 are live action tables.

• Premier Roulette
• European Roulette Gold Series
• High Limit European Roulette Gold Series
• European Roulette
• French Roulette
• Multi-Player Roulette Diamond Edition
• American Roulette
• Multi Wheel Roulette Gold Series
• Premier Roulette Diamond Edition

Blackjack: 26 (six on mobile)

• Perfect Pairs European Multi Hand
• Classic Blackjack
• Blackjack Bonanza
• Spanish Blackjack Gold Series
• Vegas Single Deck Gold Series
• High Limit: four
• Multi Hand Premiere Blackjack Euro Bonus Gold Series
• Vegas Strip
• Atlantic City Gold Series Multi Hand
• European Gold Series
• Super Fun 21
• High Limit European Roulette Gold Series
• High Limit European Advanced Blackjack
• High Limit European Blackjack Gold Series
• High Limit European Blackjack

The Live Casino

It may have been on our end or just a fluke thing but, we could access the
entire mobile casino except for the live dealer tables. We just got a white
screen after a few attempts.

The full website has 14 live tables:

• Dream Catcher
• London Roulette
• Double Ball Roulette
• Blackjack
• Baccarat Squeeze
• Casino Hold ’em
• Three Card Poker
• French Roulette Gold
• Caribbean Stud Poker
• Immersive Roulette

Customer Support

• Contact Email: [email protected]
• Contact Phone (free in the UK): 0800 051 8938
• Contact Phone (outside the UK): 001 770 261 0098
• Live Chat: available 24/7

Summary

We’re trying to think of some clever things to add here to highlight the
standout features of Roxy Palace really, but there aren’t any. It’s a good, all
around casino that also has a small live casino as well. The games are all
Microgaming, so there isn’t any real wow factor with some new boutique software
companies, but these are some of the most sought out games by regular online
players.

There isn’t really anything that detracts from the service here. It’s just a
website that doesn’t distract with a huge menu of promotions and bonuses or has
any themed activities always being promoted to players. You’ll see some newer
sites come up with a catch – a virtual casino or a retro style or go over the
top with an enormous, massive list of gaming options.

Roxypalace.com is more for traditional casino players. It offers a welcome
bonus and doesn’t confuse players with long menus of different reload bonuses
and offers that come with individual rollover stipulations and hoops to jump
through to be able actually to convert them to cash. Instead, it relies on its
daily Roxy Rewards program to entice members to return again and again.

It’s a nice touch to have those daily reward offerings, as there may be
individual offers appealing to some players and the others for another group. At
least it’s not a standard menu, take it or leave it kind of thing.

The site is available in seven languages with banking in seven currencies and
is for players around the globe. In which case, keeping a simpler, more
streamlined service certainly fits the bill here.

Banking

Bonuses

Casino

Customer Support

Verdict

You won’t find a lot of bells and whistles on this website, but if you’re
more of a traditional casino player and don’t want a lot of distractions but do
want a top-notch website, a welcome bonus, and ever changing daily rewards,
you’ll be pleased.

It’s a good, straightforward casino that offers an excellent
collection of Microgaming slots and table games. There aren’t any specialty
games but there is a live casino, and payouts are approved within 48 hours with
no fees attached to them.

FAQ