Royal Panda Review

Royal Panda provides a combination of casino and sports betting with live
opportunities in both areas. There are quite a few restricted countries, but
players from the UK, Canada, the Netherlands, and a few other allowable
jurisdictions have plenty of fee-free banking options with 24-hour e-wallet
payouts, a non-traditional bonus rollover structure. Players have access to
nearly 600 casino games from a combination of the top software providers as well
as a lengthy menu of sports betting markets.

Banking Methods

The Breakdown

Overall

My rating gets very meticulous examining all of the individual areas of the
service. But, overall, I was more than happy with what I saw on royalpanda.com.
It covers all of the bases for its players with the casino-sportsbook
combination. The site emphasizes both quantity and quality of the betting
opportunities. It’s entirely licensed and provides full transparency. You can
review a detailed terms and conditions section, read through banking options,
and identify the ownership and regulation, all before filling out a player
registration form.

Licensing and Ownership

The combination of the Malta and the UK Gambling Commission licensing
provides top-notch regulation for players through governing bodies that enforce
consistent, fair gaming rules. There aren’t any significant issues with
ownership other than some regular player comments about payouts taking slightly
longer than expected.

Game Variety

The collection of casino games is more than average when you focus on slots
and table games and even live dealer options. There are eight video poker games
and three other specialty selections, so there are a few areas that could be
increased to enhance the variety. Within each section, though, are player
favorites combined with more obscure titles, providing an appealing assortment.

Sports Betting Options

The menu of sports, matches and markets in Royal Panda’s sportsbook is
impressive. It not only thoroughly covers the most popular sports, like
football, but offers some harder to find games that will appeal to some punters.
The only thing lacking is an international racebook, and then I’d have nothing
but 100% praise.

Banking

Deposit transfers are plentiful and provide for a low minimum of £10 and a
high maximum of £50,000. All of the financial transactions are free and, even
though withdrawals are much more limited in picks, e-wallets like Skrill or
Neteller should put cash in hand within 24 hours. There isn’t a bitcoin option,
but the customer base is quite limited on royalpanda.com, so the methods that
are available should more than suffice. I will say that some consistent comments
have been posted about withdrawals taking a bit longer than expected, though.

Bonuses

Although there are plenty of bonus options to provide players with consistent
reloads as well as the more unique one-off promotions, the rollover structure is
atypical and has caused some player confusion and frustration. Bonus cash isn’t
opened up until the rollover is met using a cash deposit or deposits in some
cases. This could work either the benefit or detriment of each player depending
on how successful their betting is for the time being. Although to be fair, all
bonuses could be favorable or could hinder the bottom line. I just felt that I
had to deduct from the rating because of the complexity of the program. It would
be helpful for Royal Panda to provide a simple step by step example of how their
wagering requirements are implemented to lessen the confusion.

Customer Service

The Royal Panda customer service agents are probably kept quite busy trying
to explain how bonus rollovers are structured. Not only do they address bonus
issues, but they also need to be available particularly for financial problems
that may come up or questions about registration, the gaming, etc.
Unfortunately, the department operates on limited hours of 09:00 to 00:30 (CET)
and that’s just not enough for a 24-hour operation.

Mobile Casino

I have only positive things to say about the mobile experience. It’s nearly
identical to the full site and offers 443 out of 588 casino games, which is a
much higher percentage than some of its competitors. Navigation and sorting
remain in place regardless of format. And, even though there isn’t a dedicated
app, there isn’t the need for one as the browser version is first-rate.

Overview of Royal Panda

Royal Panda Envisioned Something Different

If you go to the “about” page on royalpanda.com, there’s a welcome note by
the owners, Royal Panda Limited. It’s the only site under this ownership,
and it is only four years old. The premise was to stand out from the rest by
offering different types of promotions, transparent bonus conditions, quality
customer service and an easy to use website. The casino is dually licensed by
the Malta Gaming Authority and the UK Gambling Commission and features the top software
companies providing slot and table games.

More Exclusions Than Inclusions

Usually, I list out the areas that are prohibited from using a casino’s
service. But, in the case of Royal Panda, there is a shorter list of countries
that CAN participate.

Players from the following locations are permitted to register and use the
service on royalpanda.com:

• United Kingdom
• Germany
• Sweden
• India
• Canada
• Ireland
• Finland
• Austria
• Monaco
• New Zealand
• Norway
• Switzerland
• Malta
• Iceland
• Brazil
• South Africa
• Japan
• Chile
• Isle of Man
• Luxembourg
• Peru
• Aruba
• Bonaire
• Sint Eustatius and Saba
• Curacao
• Sint Maarten

Not as Many International Players, but Plenty of International Banking Options

While there are only 26 geographical locations allowed to use Royal Panda,
they are well accommodated. The list of banking options, for deposits anyway, is
quite lengthy and includes some less-offered methods like DineroMail, ePro, and
Venus Point. Banking for everyone is free, though, and generally payouts are
within five business days.

A Massive List of Sports

The relatively new sportsbook, which is on the
Soft
Construct platform, is certainly action-packed.
Rugby Sevens,
Rocket League, Netball, Floorball,
Chess, and other Virtuals are all represented. The in-play area provides a
schedule a week in advance as well as the opportunity to view the options in
different formats. With a £100,000 ceiling on winning bets per 24 hours, it’s
more of a recreational bettor book, but I would think that most punters would be
excited about the seemingly endless list of matches and markets.

443 Mobile Choices

Mobile betting has become increasingly more important these days. While the
full casino isn’t available on tablets or smartphones, you’ll still find the
majority of the gaming options. Nearly 400 video slots alone are waiting for you
to spin the reels while you’re on the move. If you prefer live dealer action,
you’re good there as well with 15 different tables at your disposal.

Bonuses and Promotions

Before I even get into the individual rewards, I need to discuss the
structure of Royal Panda’s bonus program, because the wagering requirements are
different than on most other sites.

While you will see a 35 times rollover mandate for deposit matches, it’s the
way that you’ll meet that amount that can be tricky.

While the 35X only applies to the bonus amount, real cash bets are the only
way to meet your playthrough obligation. That sounds odd, so I’ll do my best to
explain.

Let’s say you deposit £100 and you received a £100 bonus. Your wagering
requirement is £3,500 (£100 bonus x 35 rollover).

You have a starting credit balance that shows £200, but only £100 of it is
actual cash. You need to just focus on that £100 to play off your obligation.

Your bonus cash doesn’t count toward meeting the rollover. So, if you lose
£100 before you accomplished £3,500 in betting, you would need to make another
deposit and keep playing before the £100 bonus is then released for gameplay.

This is a highly debated bonus structure. The casino stands by the program
because it allows players to withdraw winnings before the bonus is used. Players
are frustrated, but it seems like their complaints stem from confusion on the
system. This type of bonus playthrough is atypical, so players may not fully
understand how it works – which is why I wanted to start this out by going into
detail for you.

If you still have questions, by all means, contact Royal Panda’s customer
service with your intended amount of deposit so they can give you a detailed
picture of what you’ll need to do to finally be able to access your bonus.

New Player Offers

Casino Welcome Bonus

100% up to £100 PLUS ten free spins on Starburst

The offer for new players is a straightforward deposit match. You can deposit
anywhere from £10 to £100, and the bonus will double your play cash. Neteller,
Skrill, or Paysafecard exempt you from receiving the reward, though, if you’re a
player from the United Kingdom. The rollover is 35 times on the bonus amount and
is only good for casino games. That 35X wagering also applies to any winnings
directly resulting from the free Starburst spins.

Sportsbook Welcome Bonus

100% up to £100

Just like the casino welcome bonus, this new player offer is a 100% match,
and you only need to invest £10 to claim it. The rollover is different since
this is a dedicated sportsbook offer. It’s a ten-times wagering requirement, and
it needs to be made on bets with minimum 1.80 odds. The structure for the
playthrough is the same as for the casino where your actual cash is all that
counts toward meeting your obligation.

Ongoing Promotion

50% Bamboo (Reload) Bonus Every Friday

I know that a great many people rely on deposit match bonuses every time they
transfer funds into their betting accounts. For those who can wait until Friday
each week, you can take advantage of ongoing 50% match offers with just a
minimum £10 deposit or maximum of £100. Again, the 35 times rollover comes into
play, and some games contribute at a higher percentage than others.

Lucky 21 – 21st of the Month Blackjack Promotion

No deposit needed for this particular promotion, but you do need to be a
blackjack player to participate. On the 21st of each month, all players who get
at least one blackjack are entered into a random drawing for £210. Nothing more
to do other than play Royal Panda Live Blackjack or Royal Panda Live Blackjack
VIP and get a two-card 21.

Banking

I’m going to be very complimentary in this section as there’s an outstanding
list of payment options that are all fee-free. But, just as valuable is the
turnaround time for payouts. Although withdrawal options are whittled down to
only four, you can receive your cash within 24 hours if you use Skrill or
Neteller.

Other withdrawals can take up to five days, but you also may be surprised and
see money in your pocket sooner than later.

Payment Options

• Visa
• Mastercard
• Skrill
• Neteller
• Paysafecard
• AstroPay
• DineroMail
• ecoPayz
• ePro
• Euteller
• eWire
• GiroPay
• iDebit
• InstaDebit
• iWallet
• Safety Pay
• Sofort
• Todito Cash
• Transferencia Bancaria Local
• Trustly
• Venus Point
• Zimpler
• Fast Bank Transfer

The Casino

The casino doesn’t overwhelm with too many choices, but offers plenty in
quantity and its assortment. I always appreciate multiple software providers as
you get your pick of games and aren’t restricted to just a few jackpot games or
slots that resemble each other.

This casino is well-rounded with some of the top games online today. You’ll
find Monopoly, superheroes, movies, celebrities, television shows, cartoon
characters, and a long list of different topics from which to select.

Game Variety

When you look at the slots and table games, it’s hard to beat the range
provided by Royal Panda. Some casinos do offer a more significant quantity, but
this one covers most of the bases with all of the gaming options. Combined
software companies allow players to select from nearly 500 different slot games
alone and that includes some of the most prominent jackpot games online.

Special Features

There’s a “Hot and Cold” sorting feature in the casino that isolates games
depending on their recent losing or winning streak. You can even specify amounts
to get even more detailed with the search. There’s also a “sort by name”
feature, and you can choose from a list of popular games or an alphabetized
directory.

Mobile Casino

A good percentage of the full casino is available for smartphones and
tablets. Many of the games are even listed as “touch” games, so you know they’re
converted explicitly to mobile formatting. The casino is identical regardless of
the equipment you’re using. It’s easy to navigate and use even on the smaller
screen.

Software

• NetEnt
• Evolution Gaming
• Microgaming
• NYX Gaming
• WMS
• Bally

Video Slots

• The Phantom of the Opera
• Starburst
• Jurassic World
• Michael Jackson King of Pop
• 1429 Uncharted Seas
• Monopoly Big Event
• Batman
• Green Lantern
• Game of Thrones
• Blood Suckers
• Dracula
• The Invisible Man
• The Codfather
• An Evening With Holly Madison
• Thunderstruck
• Tomb Raider
• Santa Paws
• Doctor Love
• Basketball Star
• Judge Dredd

Jackpot Slots

The following six games can be played on any device:

• Hall of Gods
• Divine Fortune
• Mega Moolah
• Mega Fortune
• Major Millions
• Cash Splash

Classic Slots

• Wizard of Oz – Road to Emerald City
• Jackpot Jester 50000
• Mega Money Multiplier
• Double Wammy
• Break Da Bank
• Retro Reels Diamond Glitz
• Cash Crazy
• Route 777
• Jackpot 3 X 3
• 108 Heroes Multipolier Fortunes

Video Poker

• Jacks or Better
• Deuces Wild
• Aces and Eights
• Aces and Faces
• Bonus Poker Deluxe
• All American Double Up
• Joker Poker
• Tens or Better

Table Games

The roulette and blackjack sections combine the regular casino tables with
the live tables, so you’ll note some crossover.

• Royal Panda Live Roulette
• Slingshot Auto Roulette
• European Roulette
• Multi Wheel Roulette
• American Roulette
• Double Ball Roulette
• Royal Panda Live Blackjack
• Royal Panda Live Blackjack VIP
• Double Exposure
• Single Deck Blackjack Professional Series
• Blackjack Professional Series
• Craps
• Red Dog
• Pontoon
• Oasis Poker
• Casino Hold’em
• Punto Banco

There are also three specialty games hidden away in a category called “Soft
Games.”

Live Casino

Although I’ve already mentioned some of the live roulette and blackjack
tables in the above sections, the live casino also features:

• Dream Catcher
• Live Speed Baccarat
• Live Caribbean Stud Poker
• Live Baccarat
• Live Ultimate Texas Hold’em
• Live Casino Hold’em

The Sportsbook

I have read some good feedback on this very new sportsbook and wanted to see
if the product matched the hype, and it certainly did.

While you won’t find any significant horse racing offered, you will be able
to get in on betting action for a massive list of sports and markets. When I
last looked in, there were over 1,800 pre-match opportunities and nearly 100
in-play markets.

Sports Offered

• Football
• Tennis
• American Football
• Basketball
• Rugby Union
• Boxing
• Rugby League
• Cricket
• Darts
• Snooker
• Athletics
• Aussie Rules
• Badminton
• Bandy
• Baseball
• Biathlon
• Chess
• Cross-Country Skiing
• Cycling
• Floorball
• Formula 1
• Futsal
• Gaelic Football
• Gold
• Handball
• Hurling
• Ice Hockey
• King of Glory
• MMA
• Netball
• Olympics
• Pool
• Rocket League
• Rugby Sevens
• Sailing
• Ski Jumping
• Special Bets
• Speedway
• Surfing
• Trotting
• Volleyball
• Water Polo
• TV Shows and Movies
• Politics
• Oscar
• Pesapallo
• Counter-Strike GO
• Dota 2
• League of Legends

There’s so much going on, in fact, that unless you’re a seasoned punter, you
may feel a bit overwhelmed by it all. You can switch views, and there are some
sorting functions, but your screen will just be covered by endless odds and
betting options.

Betting Limits

While there isn’t a specific betting limit per match, there is a maximum
daily win in the sportsbook. You can’t claim more than a £100,000 profit within
a 24 hour period so, if you’re a high rolling bettor, be sure to calculate your
winning possibilities correctly, so you don’t lose out on any cashable funds.

In-Play and Mobile Betting

There isn’t a dedicated Royal Panda app, but the sportsbook is available via
mobile browser, just like the casino. The in-play action is extensive in this
casino, and the “Live Calendar” link will allow you to plan as you can see live
betting options for a week in advance.

Customer Service

• Contact Email: [email protected]
• Contact Phone: +356 2778 0418
• Live Chat: 9:00 to 00:30 (CET)

I’m surprised that the customer service department is operating under limited
hours. One of the primary objectives of Royal Panda was to present a website
with superior customer service.

While the agents may be friendly and helpful, the department is only open
from 09:00 to 00:30 (CET), so that does eliminate some late-night players who
may need assistance promptly.

Summary

One thing is for sure; a lot is going on within royalpanda.com. Between a
sportsbook offering thousands of betting markets and a nearly 600-game casino,
players won’t be lacking options.

Royal Panda is owned by Royal Panda Limited, and the operational team did
their best to provide some unique features like a bonus program with an atypical
rollover requirement. However, it’s one of the most debated aspects of the site
as players are having a hard time grasping how it all works.

It’s bonus play cash that can’t be used until the rollover is fulfilled first
using only cash deposits. Even if you run out of credits, the bonus doesn’t open
up to you. Instead, you need to transfer more money until you meet the
playthrough that’s mandated.

The good thing about it is that, if you win, you can cash out the winnings
and call it a day. You’re not held to the rollover. You can forfeit the bonus.

The rest of the promotional programs do merit some attention as they provide
a combination of deposit-match, reload offers with some other more creative
rewards. There are free spins and loyalty points that can be turned in for
gifts. There’s a dedicated live blackjack promotion every month and some
limited-time offers that do provide some real value-added possibilities.

I appreciate it when a casino goes above and beyond outside the realm of
rewards tied in with financial transfers. Unfortunately, though, the sportsbook
only has one bonus program. There aren’t any of the creative offers solely
developed for sports bettors.

When it comes to banking, the program is set up for a wide variety of
international players. It’s ironic, though, because the site limits its
clientele to just 26 different global locations. Getting back to the financial
side, though, the list of deposit options is very long but there are only four
withdrawal possibilities.

You’re in luck if you use Neteller or Skrill, because you can receive 24-hour
payouts, but UK players who use either one of those e-wallet options are then
exempt from the welcome bonus.

All of the transactions are free, and the longest you should have to wait for
your winnings, according to the website anyway, is five business days. Credit
and debit cards are noted to have anywhere from a one to five business day
turnaround.

The other benefit to banking with Royal Panda is that there’s only a minimum
of £10 required for deposits or withdrawals, so more conservative bettors don’t
need to worry about accumulating winnings before they can receive anything.

Looking at the casino options, I was impressed by the number of games as well
as the number of companies used to produce those possibilities. There are plenty
of slots and table games. Even video poker players have eight games available to
them. Fans of specialties like scratch cards are somewhat limited though. There
are only three on the full site and one open to mobile players.

The live casino has an above-average collection of tables covering the gamut
from blackjack to roulette with baccarat and poker also in the mix. Mobile
players aren’t excluded as 15 out of 19 games appear on tablets and smartphones.

The mobile play does come up short when it comes to jackpot slots, though.
Only 6 out of 17 possible progressive games transfer over, so that’s one area
that I did identify that could be improved.

The in-play action is also a big part of the overall service. You can plan out
your betting strategy with an advance schedule of upcoming live betting
possibilities or stick with the pre-game betting and take advantage of the
volume that it provides.

It was surprising to find that customer service doesn’t operate 24 hours a
day when so many competing sites offer the around the clock accessibility. But,
Royal Panda did listen to its customers, and recently added a live chat option
for players who prefer that method. It’s too bad that it also complies with the
limited hours of the department.

As far as the site as a whole, it’s well-designed and fully licensed and
regulated. While some players have expressed the desire to have faster payout
turnarounds, for the most part, the service is well-reviewed in other areas.

Verdict

You need to be a resident of the UK or the 25 other designated regions to use
the Royal Panda Casino or Sportsbook. It’s a shame that it’s not more widely
available as players have access to nearly 600 of the most popular casino games
and a sportsbook that leaves very few markets out in the cold. Banking is
fee-free with plenty of acceptable methods, and the promotions are diverse with
a rollover that applies to the bonus only. My one piece of advice is for new
players to fully understand how Royal Panda reward rollovers work before
accepting any, as you may be unfamiliar with their non-traditional structure.

FAQ